Policies & Terms

1.1. Purpose of collection

HEALIVERSE Joint Stock Company ("we") collects customer information to: receive and process course registrations and experience bookings; confirm, remind and coordinate schedules; process payments and issue records; provide care, support and complaint resolution; improve service quality; and send offers when the customer opts in.

1.2. Scope and types of information

• Identity and contact data: full name, phone, email, address (when needed for invoicing or delivery).
• Transaction data: booked course/experience, schedule, payment method and status.
• Communication data: information the customer voluntarily provides during registration, consultation or support.
• Technical data (cookies): IP address, browser type, pages viewed, to operate the website and improve the experience. You may disable cookies in your browser; some features may be affected.

1.3. Legal basis and consent

We process personal data based on the customer's consent and to perform the transaction the customer requested, in line with Decree 13/2023/ND-CP on personal data protection. By submitting registration/booking information, you consent to our collection and processing of your data under this policy.

1.4. How we use information

Information is used only for the purposes in 1.1. We do not use customer information for other purposes without the customer's consent.

1.5. Sharing with third parties

We do not buy, sell or trade customer personal data for commercial purposes. Data is shared only as necessary with: payment providers, website hosting/operation partners, delivery providers (if physical items are shipped); and competent state authorities upon lawful request.

1.6. Retention period

Information is kept for as long as necessary for the purposes above, until the customer requests deletion or we no longer need it, unless the law requires longer retention.

1.7. Data security

We apply reasonable technical and organizational measures to protect personal data against unauthorized access, use or alteration. Transmission over the internet is never fully secure; please keep your login credentials (if any) confidential.

1.8. Your rights (data subject)

Under Decree 13/2023/ND-CP, you have the right to: be informed about the processing; give or withdraw consent; access, correct and update; request deletion or restriction of processing; object to processing; and lodge a complaint. To exercise these rights, contact us via 1.9.

1.9. Data controller

HEALIVERSE Joint Stock Company. Address: 104/20 Mai Thi Luu, Tan Dinh Ward, Ho Chi Minh City. Hotline: 0939 624 684 - 0906 502 582. Email: admin@thesoundhealing.vn.

2.1. How to book a course / experience

1. Choose a course or experience on the website.
2. Select a time slot and fill in your details (full name, phone, email).
3. Review your information and choose a payment method.
4. Complete payment.
5. Receive a confirmation email/message with your schedule and attendance guidance.

2.2. Payment methods

Bank transfer:

• Account holder: HEALIVERSE JOINT STOCK COMPANY
• Bank: ACB (Asia Commercial Bank) - Le Ngo Cat Branch
• Account number: 66606898
• Transfer note: HEAL [Full name] [Phone number]

On-site payment at the venue (if applicable).

2.3. Order confirmation and records

After payment, the system sends a confirmation by email/phone within 2 hours. For an invoice, please provide invoicing details at registration or within 3 days of payment.

2.4. Pricing and payment safety

Prices are publicly listed on each detail page (inclusive of applicable taxes/fees where required). All payments are made through the company's official channels; please do not transfer funds to any personal account not published on this website.

3.1. Format and location

Courses and experiential sessions may be conducted in person at the Company's premises (104/20 Mai Thi Luu, Tan Dinh Ward, Ho Chi Minh City), at event venues designated by the Company, or online, depending on each program and as specified on the respective program's information page.

3.2. Duration and content

Each course/experience has its own duration, content and schedule as specified on its detail page (typically 60 to 120 minutes per session). Group sizes may be limited and will be specified in the program description.

3.3. Preparation, check-in and late arrival

Please arrive 15 minutes before the start time to settle in. If you arrive late, the session still ends at the scheduled time and is not extended, out of respect for other guests.

3.4. Confirmation, reminders and changes by us

We confirm your schedule after payment and send a reminder before the session by email/phone. In force-majeure cases requiring a change, we notify you as early as possible and offer an alternative schedule or a refund per section 4.

3.5. Certificate (for courses)

For skills-training courses, participants who complete the program receive a Certificate of Completion issued by HEALIVERSE Joint Stock Company. This certificate confirms completion of the company's skills-training program; it is not a diploma or certificate within the national education system.

4.1. Rescheduling and transfer (by the customer)

Customers may reschedule or transfer their booking to another participant; however, no refunds are provided for cancellations under any circumstances. Rescheduling condition: notify the Company at least 2 hours before the scheduled time. The customer may reschedule once or transfer the booking to another participant, and the paid value is preserved for up to 03 (three) months from the rescheduling date. After this period, any unused booking automatically expires without refund.

4.2. No-show (failure to attend without prior notice)

Customers who do not attend without prior notice may be assisted in rescheduling once within 03 (three) months from the original session date. After this period, the booking automatically expires and is not eligible for a refund, extension, or further rescheduling.

4.3. If we cancel or postpone

If HEALIVERSE cancels a session or course, the customer may choose to: move to another schedule; keep the full paid value as a credit for later use; or receive a 100% refund of the amount paid.

4.4. How to request and refund processing time

For refund-eligible cases (section 4.3), submit a request via the hotline or email in section 1.9, with your booking details and the account for the refund. Once a valid request is confirmed, the Company processes the refund within 30 (thirty) business days, to the same method/account originally used, whenever possible.

5.1. Scope

These terms apply to customers who access, register, purchase courses and book experiences on thesoundhealing.vn. By using the website and services, you are deemed to have read, understood and agreed to these terms.

5.2. Customer rights and obligations

Provide accurate information when registering; pay in full and on time; follow attendance guidance and venue rules; do not use the website for unlawful purposes.

5.3. Company rights and obligations

Deliver services as described; protect customer information per section 1; support customers throughout the service; and we may decline or stop service where a customer breaches these terms or affects other guests.

5.4. Intellectual property

All website content (text, images, audio, course materials, brand) belongs to HEALIVERSE Joint Stock Company or its licensors. You may not copy, distribute or reuse it for commercial purposes without our written consent.

5.5. Nature of the services

The courses and experiences on this website are educational, relaxation and wellbeing experiences. They are not medical examination or treatment services and are not a substitute for professional medical advice, diagnosis or treatment. Customers with health concerns should consult a doctor before attending.

5.6. Limitation of liability

We strive to deliver services as committed. We are not liable for damages arising from inaccurate information provided by the customer, failure to follow guidance, or force-majeure events beyond our control.

5.7. Dispute resolution and governing law

Transactions are governed by the laws of Vietnam. Disputes are resolved first through negotiation; if unresolved, they are brought before the competent authority in Vietnam.